Acting Aftersales Manager - Mercedes-Benz Dealership
In short period of time, I proved myself as a Service Manager. When the aftersales manager position opened up, I was promoted to Acting Aftersales Manager, where I am responsible for supervising the parts department along with the Service Department. In April 2014 I received the training needed to become a certified PPS (Parts Process Specialist).
Service Manager - Mercedes-Benz Dealership
Gargour (www.gargour.ps) is the sole Mercedes-Benz distributor in West Bank, Palestine. I was hired to handle the service department. I am responsible for a team of 15 Direct and non-Direct persons including Warranty. I gained the knowledge that helps me with my daily job from analysis to KPIs, Budgeting and customer relations. I have attended training courses in Daimler headquarters in Stuttgart, Germany to improve my performance. I have also attended a few Daimler gatherings which include: DCAA Technical Exchange Meeting 2013 in Cyprus, DCAA Aftersales Managers Meeting 2013 in Malta, Van Technical Exchange Meeting 2014 in Germany and the new V-Class launch 2014 in Germany.
Owner - Sam's Motorsports Inc.
I started Sam's Motorsports Inc. in 2008, a company dedicated for servicing auto enthusiasts by offering auto parts and accessories at wholesale prices. Since the start, I launched multiple E-commerce stores that include www.carpartparadise.com, www.coolcarpartsonline.com and other smaller sites. I am responsible for overseeing the daily operation of the business that includes managing different contractors from India, Pakistan and USA. I am also responsible for managing the website's database, expanding our product line by sourcing new brands and suppliers, negotiate discounts and provide top notch customer service (phone and email). I have gained experience in web development, web design and database management.
Manager - Liberty Wholesale Auto Parts
While working at Liberty Wholesale Auto Parts, I was responsible for a team of 15 mechanics and sales people. While working there, I was responsible for handling inventory, sales and day to day operations. Face-to-face and phone customer service was a crucial part of the operation. As a manger, I was responsible for reporting to the owners and planning for business development. I received training on Hollander Manager for Auto Parts.
Owner - Glamorous Shoes & Accessories
I had the blessing of opening, with my wife, our own women's shoe store. I was responsible for the daily operation of the store, marketing the business and launched an E-commerce website. I managed the customer service, accounting and inventory.
Bachelor of Science in Mechanical Engineering
The University of Toledo - Ohio
MY Works and Credentials
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